Practice Charter print charter

Our practice staff are a team of dedicated health care professionals committed to providing a high quality of care which is sensitive to the needs of all our patients. Our aim is not only to help you when you are ill, but also to keep you healthy. This charter tells you about the standards we are aiming to achieve and advises on ways in which you can help us do this.

Our Pledge | Appointments | Home Visits | Emergencies | Telephone Services

Our Personal Pledge to you Top

	You will be treated as an individual and will be treated with courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or nature of your health problem.
	We will listen to your problems and give you enough time to express your concerns.
	If you need more time after the consultation we will arrange another appointment for you.
	No care or treatment will be given without your informed consent.
	Your personal information will be treated in full confidence.
	Our staff will wear name badges and will give you their name when contacted.
	We will ensure our surgery is warm, welcoming, clean and tidy.

Appointments Top

Our surgery operates an appointment system for all its surgeries. Our doctors give 10 minute appointment times per patient. This is above the national average and helps us to give you a more thorough and personalised consultation.

	If your problem is urgent you will be seen within the same day.
	If your condition is not urgent you will be seen within three working days.
	If you wish to see a specific doctor you will be given an appointment with the doctor of your choice within four days (excepting when that doctor is taking a holiday).

Although we try our best, it is not always possible, owing to the nature of general practice, to see every patient at their appointed time.

	Our aim is to see every patient within half an hour of their appointed time.
	Please be patient if you are kept waiting. The doctor will be working as quickly as possible and the patient ahead of you may need extra time.
	Remember, it could be you or one of your family.

Home Visits Top

Our doctors and district nurses frequently visit patients at home. This takes on average three times as long as seeing someone in the surgery, and may result in the doctor being late to start surgery or very occasionally being called away to an emergency during surgery hours.

Our aim is that a doctor will visit you within three hours after the end of surgery.

Emergency out of Hours Advice and Visits Top

Outside surgery hours we provide cover for emergencies at all times. Please see our Services page or Practice Information Leaflet for details.

Telephone Service Top

	We will try to respond to your calls as efficiently as possible.
	Our aim is that our receptionist will pick up the telephone within six rings.
	If you wish to speak to a doctor or nurse personally please ring between 11.00 and 11.30am after morning surgery. If busy, the doctor or nurse will return your call at their earliest convenience.

Our Pledge | Appointments | Home Visits | Emergencies | Telephone Services