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Our practice staff are
a team of dedicated
health care professionals
committed to providing
a high quality of care
which is sensitive to
the needs of all our
patients. Our aim is
not only to help you
when you are ill, but
also to keep you healthy.
This charter tells you
about the standards
we are aiming to achieve
and advises on ways
in which you can help
us do this.
Our
Pledge
| Appointments
| Home
Visits | Emergencies
| Telephone
Services
Our Personal Pledge
to you Top
| * |
You will be
treated as an
individual and
will be treated
with courtesy
and respect at
all times, irrespective
of your ethnic
origin, religious
belief, personal
attributes or
nature of your
health problem.
|
| * |
We will listen
to your problems
and give you enough
time to express
your concerns.
|
| * |
If you need
more time after
the consultation
we will arrange
another appointment
for you. |
| * |
No care or treatment
will be given
without your informed
consent. |
| * |
Your personal
information will
be treated in
full confidence.
|
| * |
Our
staff will wear
name badges and
will give you
their name when
contacted. |
| * |
We will ensure
our surgery is
warm, welcoming,
clean and tidy. |
Appointments Top
Our surgery operates an appointment system for all its surgeries. Our doctors give 10 minute appointment times per patient. This is above the national average and helps us to give you a more thorough and personalised consultation.
| * |
If
your problem is
urgent you will
be seen within
the same day. |
| * |
If
your condition
is not urgent
you will be seen
within three working
days. |
| * |
If
you wish to see
a specific doctor
you will be given
an appointment
with the doctor
of your choice
within four days
(excepting when
that doctor is
taking a holiday). |
| Please
help us to maintain
these standards
by: |
| a. |
Keeping
your appointments. |
| b. |
Cancelling
an appointment
in good time to
allow your appointment
to be given to
someone else.
|
| c. |
If
you request an
urgent appointment
please ask yourself,
"Can this
problem wait until
tomorrow?".
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Although we try
our best, it is
not always possible,
owing to the nature
of general practice,
to see every patient
at their appointed
time.
| * |
Our
aim is to see
every patient
within half an
hour of their
appointed time.
|
| * |
Please
be patient if
you are kept waiting.
The doctor will
be working as
quickly as possible
and the patient
ahead of you may
need extra time.
|
| * |
Remember,
it could be you
or one of your
family. |
Home Visits Top
Our doctors and district
nurses frequently
visit patients at
home. This takes on
average three times
as long as seeing
someone in the surgery,
and may result in
the doctor being late
to start surgery or
very occasionally
being called away
to an emergency during
surgery hours.
| * |
Our
aim is that a
doctor will visit
you within three
hours after the
end of surgery. |
| Please
help us by: |
| a. |
Only
requesting a visit
if you are too
ill to attend
surgery or if
no friend / relative
can bring you
to surgery. |
| b. |
Making
requests for a
visit before 10.30am
so we may arrange
our calls in order
of urgency. |
Emergency out of
Hours Advice and Visits
Top
Outside
surgery hours we provide
cover for emergencies
at all times. Please
see our Services
page or Practice Information
Leaflet for details.
Telephone Service
Top
| * |
We
will try to respond
to your calls
as efficiently
as possible. |
| * |
Our
aim is that our
receptionist will
pick up the telephone
within six rings. |
| * |
If
you wish to speak
to a doctor or
nurse personally
please ring between
11.00 and 11.30am
after morning
surgery. If busy,
the doctor or
nurse will return
your call at their
earliest convenience.
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